Groundfloor is a real estate lending market place, they bring together individual investors looking for short-term lending investments and borrowers looking for short-term financing for their specific real estate projects. Groundfloor's loan processing team utilizes Stacker to help streamline their loan processes and eliminate miscommunication between the loan processing team and the applicant.

Before integrating Stacker into their operations, Groundfloor encountered challenges with scattered data management and sluggish loan processing. Julian says, "We were relying on various sites and software tools to manage data, documents, and loan workflows that resulted in miscommunication and delays". Responding to borrowers and resolving loan issues was a cumbersome, manual process prone to errors. Any oversight necessitated restarting the process, leading to inefficiencies and frustration.

"This streamlined workflow accelerated the loan processing cycle, with Stacker we were able to cut down on time wasted when handling loan resubmissions"

Julian Zimmerman

Operations Manager

This led Julian to find a better solution. She needed a way they could adapt processes and change software configurations when needed. Previously, they depended on engineers for modifications, which often led to time-consuming delays. In an industry where agility is paramount, such interruptions in business processes resulted in costly delays.

Groundfloor adopted Stacker because it allowed them transparency, streamlined communication, and flexibility in process management. By consolidating their operations into a single platform, Stacker provided a unified location for all business-related data and processes across departments. "Stacker offers us the flexibility to make changes quickly, which is crucial in a industry that has ever changing requirements" Julian says.

Through Stacker, loan submissions could be efficiently routed to the appropriate teams for review. Reviewers could easily leave notes regarding documents within the platform, allowing borrowers to quickly address any required revisions without the need for prolonged phone calls or manual intervention.

The transparency allows for easy reporting and pulling sales numbers, while also allowed for the ability to limit who can view specific details. "Our executives can see reports without asking for reports from staff members" Julian says. With all pertinent information centralized within Stacker, accessing critical data, reviewing loan applications, and facilitating client interactions became notably more efficient and straightforward.